FREQUENTLY ASKED QUESTIONS

We do our best to ship orders as fast as possible and typically orders are packed 48-72 hours from the time we receive them.  All orders are shipped via USPS First Class Mail, which takes between 1-3 business days. You will receive an automatic notification from us once your order has shipped with a tracking number. 

 

We ship to a select number of international countries. We are excited about our international customers and have tried to offer the most reasonable shipping rates possible. Please note, ECHANDLERY is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you.

 

+ RETURN POLICY 

Our products are made to order, and therefore made specially just for you. As such, we unfortunately cannot take any returns. If you’d like, please try a travel size before purchasing a full size.

 

+ GIFT WRAPPING 

Your item will arrive ready for gift giving in our beautiful custom packaging wrapped in tissue paper. If you are sending a gift directly to someone, leave instructions in the note section at checkout and we will enclose a small card with your message.  

+ OUR LOGO

The logo which you see on our packaging is a trio of rings which symbolize a number of things.  Originally based off of a vintage earring, it is also reminiscent of the trinity, a flame, and also a woman.  We felt that it was a perfect representation of our company and the goodness in which we aim to provide.